Refund policy

At Dormira, Your Satisfaction is Guaranteed!
We’re committed to ensuring you love your purchase. That’s why we offer a 30-Day Try, Love, or Return Guarantee — giving you total peace of mind. Here’s everything you need to know about our hassle-free policies:

30-Day Try, Love, or Return Guarantee

Try our products risk-free! If you’re not completely satisfied, return your item within 30 days of purchase for a full refund.

  • Return the item in its original packaging
  • We may request a photo before processing the return to ensure a smooth experience

Shop with confidence knowing we’ve got you covered!

30-Day Warranty

All Dormira products are backed by a 30-day warranty against defects.

  • If your product has a defect within 30 days, we’ll replace it or issue a refund
  • Contact us at contact@dormiralab.com, and we’ll make it right

Damaged Items

Received a damaged product? Let us know within 48 hours of delivery:

Non-Returnable Items

For hygiene reasons, some products (like skincare or serums) cannot be returned once shipped.

Not sure if your item qualifies? Contact us at contact@dormiralab.com for clarification.

If your item is non-returnable but you’re unsatisfied, we may offer store credit for future purchases.

Refunds for Unrecognized Charges

Noticed an unrecognized charge?

       Please note: Shipping costs are non-refundable.

Late or Missing Refunds

Haven’t received your refund yet?

  • Check your bank or credit card statement
  • Contact your bank or credit card company (processing times may vary)

If you still don’t see your refund, reach out to us at contact@dormiralab.com.

Exchanges

We replace defective or damaged items.

Gifts

If your item was marked as a gift during purchase:

  • You’ll receive a gift credit for the value of the return
  • We’ll send a gift certificate once the return is processed

If the item wasn’t marked as a gift, any refund will be sent to the original purchaser.

Subscriptions

If you purchase a subscription product:

  • The first month is non-refundable (already discounted)
  • Starting from the second month, you may request a refund before shipment

Once an order has been shipped, we’re unable to issue a refund.

How to Start Your Return

Contact Us: Email contact@dormiralab.com to confirm your return eligibility

Follow Instructions: We’ll provide you with simple return instructions

Note

  • Customers are responsible for return shipping costs
  • For returns valued over $75, we recommend using a trackable shipping service or insurance

Need Help?

For any questions about returns, refunds, or warranties, contact us at contact@dormiralab.com we’re here to help!